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Daveo4
Aspiring Contributor
641 Views
Message 1 of 16

Reason for Fibre being unavailable.

Hi All,

 

Recently I have moved into a new property (Fenwick Street York YO231JR). The internet connection is currently copper only, to get fibre I need to follow suite what the other houses have down the street have done and get FTTP installed.

 

After numerous discussion with the FTTP team they have stated it is not available for my house. I am rather confused by this, given I live in a terraced house and my neighbours all have FTTP (I can see the Open reach box on the side of their house).

 

I have done a lot of daggering to gather some information.

 

I am on the same cabinet (105) as all my neighbours.

My neighbours can all place fibre orders (via the BT website), so it seems it not a cabinet availability issue. Even house 11 can place an order and this has been derelict for years!

 

I work from home so this is a huge issue for me.

 

I initially thought it was a database issue (openreach) however after filling out there online form numerous times I just get a generic response back saying they are looking into getting fibre in my area (by March 2018!).

 

Is there anybody out there that could give me some information as to why my house can’t get the FTTP installed? From the investigation work I have done I can’t seem to find a reason why… I have tried ringing the FTTP numerous times but it seems they are just going by the same information as me and basically saying there isn’t anything they can do (potentially an openreach issue).

 

Would be grateful If anyone working for BT could respond.

 

Kind Regards,

Dave

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15 REPLIES 15
Webby
Distinguished Sage
640 Views
Message 2 of 16

Re: Reason for Fibre being unavailable.

Cabinet is irrelevant for FTTP.

How long have you lived at the address? Is your phoneline a working BT line? Or are you with another provider?
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Webby
Distinguished Sage
639 Views
Message 3 of 16

Re: Reason for Fibre being unavailable.

I suspect it's an Openreach records issue.

The FTTP team should be able to get Openreach to investigate given that other houses on the street has FTTP availability.

I would escalate the issue to the FTTP team manager.

 

However, be aware that it could be down to the fact you're served by a different DP (distribution point) and there's no FTTP kit to your DP.

If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Daveo4
Aspiring Contributor
617 Views
Message 4 of 16

Re: Reason for Fibre being unavailable.

Hi webby thanks for your response

I'm currently with talk talk but wanting to move to BT for the infinity package.

Been at the address for about a month no.

I've tried toning the FTTp team so many times. Is there anyone in here for who works for BT who can help?
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john46
Distinguished Sage
608 Views
Message 5 of 16

Re: Reason for Fibre being unavailable.

The FTTP team are the specialists to deal with
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Daveo4
Aspiring Contributor
598 Views
Message 6 of 16

Re: Reason for Fibre being unavailable.

I will ring them again tonight however I have called them 3 time already with no luck. Not sure if it's my explanation but they basically say there is nothing they can do. Is there anyone on here who could help? Also would it help if I moved over to BT, I.e would they be more willing I help a BT customer?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
591 Views
Message 7 of 16

Re: Reason for Fibre being unavailable.

It was assumed that you were already a BT Retail customer when you posted here on this BT Retail forum.

 

BT Retail have nothing to do with Openreach, who are a separate company within the BT group.

 

Openreach would not do anything unless they have a order from a Service Provider like BT Retail. They do not provide fibre on the offchance someone will place an order.

 

I would suggest you place a firm order with BT Retail, and see how that progresses.

 

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Daveo4
Aspiring Contributor
589 Views
Message 8 of 16

Re: Reason for Fibre being unavailable.

Hi Keith, this is my whole issue, I can't place an order for fibre as it's saying my house is not available
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
587 Views
Message 9 of 16

Re: Reason for Fibre being unavailable.

Do you have a working BT Retail phone line, or do you get your phone service from a different provider?

 

 

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Daveo4
Aspiring Contributor
583 Views
Message 10 of 16

Re: Reason for Fibre being unavailable.

My number is **Edited** - I am with talk talk, is this what you after?

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