I should have said this earlier, I recently sent a complaint to the CEO regarding this issue with screen shots of numerous posts on the forums, I initially wanted to cancel my contract free of charge which they granted me, however I recieved a phone call from executive level complaints team that they where willing to fix this issue and give me a massive discount on my monthly payments so I thought what the heck worth a shot (I'm no longer in a contract with them and can still cancel whenever).
After asking what it is that they are going to try Dean informed me that it was a problem with prioritisation and that consumers are on a different path than let's say businesses and that our packets are getting stuck behind a queue, and he was going to stick me on the highest priority that they offer usually restricted to businesses, he told me to reset my router at midnight and that the changes would be applied.
Whatever he did worked, I no longer get any ping spikes or packet loss, and my sync speed actually increased up to 78Mbs where it was originally 70.
This further leads me to believe that all these issues are down to BT prioritisation and that consumers like us are getting shafted in terms of packet transfer time when our network is being stressed (streaming).
I have the phone calls recorded (so they couldn't stick me back into a contract) and I can upload ping plotters before and after the change.
