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Message 371 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

He did nothing aside from contacting them mate, he says they told him they will modify his profile, that is probably what did it.

The way BT is prioritising the traffic behind the scenes.

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1,524 Views
Message 372 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

I should have said this earlier, I recently sent a complaint to the CEO regarding this issue with screen shots of numerous posts on the forums, I initially wanted to cancel my contract free of charge which they granted me, however I recieved a phone call from executive level complaints team that they where willing to fix this issue and give me a massive discount on my monthly payments so I thought what the heck worth a shot (I'm no longer in a contract with them and can still cancel whenever).

 

After asking what it is that they are going to try Dean informed me that it was a problem with prioritisation and that consumers are on a different path than let's say businesses and that our packets are getting stuck behind a queue, and he was going to stick me on the highest priority that they offer usually restricted to businesses,  he told me to reset my router at midnight and that the changes would be applied.

Whatever he did worked, I no longer get any ping spikes or packet loss, and my sync speed actually increased up to 78Mbs where it was originally 70.

 

This further leads me to believe that all these issues are down to BT prioritisation and that consumers like us are getting shafted in terms of packet transfer time when our network is being stressed (streaming).

I have the phone calls recorded (so they couldn't stick me back into a contract) and I can upload ping plotters before and after the change.

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1,502 Views
Message 373 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

yea we have all suspected for a while they have been using some sort of network priority for video streaming / vod traffic that they have been testing and introducing across the network. Should just sell a gaming package like before or offer a sign up page on the forums. 

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1,497 Views
Message 374 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

While that's fantastic news it means we can only easily get this resolved by writing to the CEO. 

This is madness

1,490 Views
Message 375 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

Unfortunately yeah, the other kick in the gonads is that they clearly understand the fault but aren't sticking people on the higher priority, not good.
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1,481 Views
Message 376 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

Would you have a copy of the original email and the CEO’s email address so we can all send him our complaints? I’m eager to see if they will switch all of us on this priority list haha

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1,478 Views
Message 377 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

I wont be able to explicitly post it on here because I have been silenced by the powers that be for chastising a member of their team that once told us all it was our fault and that if we dont want lag nobody else should be using the network, however if you want to drop me a private message I will send everything over sure.

1,474 Views
Message 378 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

Haha oh dear! That would be awesome, thank you! Also screenshot this post and sent by tweet to them as they still haven’t got back to me weeks later!
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1,339 Views
Message 379 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

You know this is a big suspicion when my connection was fixed, is they just moved me onto their business network just to get rid of me and shut me up 🙂 I bet their business connection certainly won't be tuned for delivering any TV packages. I 100% definitely saw my route change on the evening they closed my complaint, but of course they won't want to bog down their business network so I bet there's no way they're going to advertise this as a fix.

I don't think looking at the speedtest .net graphs is proving much, I see the same slow ramp up at work and that's via a 200Mbit Virgin connection, I bet that's either on the test server side or it's your PC congestion provider setup.

Either way speed is not the issue, it's latency and that's what you care about if you want to have a quality gaming session.

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1,281 Views
Message 380 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

@JoshThomas@dubstepzombie

Any chance either of you two could PM me what you did to solve your problem?
Also wondering if you post your results to the IP below so I can compare your results?
134.213.37.197

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
ARCHER_VR400 10.0.0.1 1 4ms 1ms 0% 52 / 52 0ms / 8ms
* Unknown Host * 172.16.17.59 2 107ms 100% 0 / 51
* Unknown Host * 31.55.186.177 3 10ms 28ms 0% 51 / 51 9ms / 127ms
* Unknown Host * 31.55.186.176 4 10ms 16ms 0% 51 / 51 9ms / 132ms
core4-hu0-6-0-3.faraday.ukcore.bt195.99.127.202 5 10ms 13ms 0% 51 / 51 9ms / 97ms
peer2-et-3-0-3.slough.ukcore.bt.n109.159.252.114 6 11ms 13ms 0% 51 / 51 11ms / 28ms
* Unknown Host * 195.66.224.116 7 12ms 100% 0 / 51
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 134.213.97.211 9 12ms 100% 0 / 51
cored-corea.lon5.rackspace.net 162.13.232.16 10 13ms 100% 0 / 51
corea-core6.lon3.rackspace.net 164.177.137.13 11 13ms 100% 0 / 51
area101.core2-core1.lon.rackspace31.222.133.227 12 12ms 100% 0 / 50
* Unknown Host * 134.213.37.197 13 15ms 30ms 0% 50 / 50 14ms / 122ms



Were you seeing results like this before?
Where your Ping just randomly spikes on the BT Network?


For those Admins/Mods on here wondering why this is important.
A game sends a packet at least every 0.2 seconds, 5 packets a second.
As you can see from the above, at Hop 2, where my packet hits the BT Network..........
Best Ping - 9ms
Worst Ping - 127ms
Ping Average - 28ms
1 second = Min 5 packets
9+9+9+9+127 = 32.6ms

So i'm getting a lag spike, on average, just over every 1 second.....
This is on a idle connection.

How is this usable?

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