Hi everybody, I have been trying to respond to everybody individually on private messages but for whatever reason I keep getting timed out. I have noticed that most people are asking for the email that I sent to the CEO so I will copy and paste it here, but I will not be able to tell you the address as I will be muted for inciting a campaign (happened before), you can easily find his email address on the internet, so can't imagine this being a form of doxxing.
Hi, I have gathered a few example screenshots of your customers complaining about the same issue on your community forums to which no BT employee has provided a solution, or even acknowledged our complaints, In short the issue that me and hundreds if not thousands of other customers are having is that, multiple devices using the internet in the household causes enormous ping spikes and packet loss. Being a gamer, as thousands of your customers are, ping spikes and packet loss render our games unplayable, server disconnects, dropouts, stuttering disrupting our gaming experience. I have had countless engineers visit the property, and explain to me that there is no fault on the line and that the ping spikes must be something to do with BT's network. This has been backed up on the forums by your customers who have had enough with getting no response or a solution and have decided to switch ISP to a competitor, stating that their issues with latency has been fixed with the switch. Now could you please explain to me, why I am paying you as an ISP whereas my main use for the service is rendered unusable because of a fault within your core network? and please explain to me why I cannot leave your contract when your service is clearly not fit for purpose. I think it is downright disgusting that you are locking me into a contract, when I cannot use the internet that I pay for the way I deem fit. It is 2019, I have a 60/20 FTTC connection, and I have to communicate with my mother and my girlfriend when they can and cannot use the internet in the house. Please find attached screenshots of your customers complaining about the same issues, this can all be found on your community forums, that clearly nobody pays attention too, or doesn't care about customer complaints. I will be posting this to all social networking platforms in a hope to warn Gamers away from taking out contracts with BT as your service is quite honestly unusable, please let me cancel my contract without charge or I will be taking this to OFCOM and asking for an Ombudsman to help support my claim. Feel free to visit your own community forums to see what your paying customers are saying about your network
Again, after I sent this email I was contacted by a Dean at Executive Level team who informed me that he will be sticking me on the highest priority that BT offer (usually restricted to businesses), after he made this change all my latency issues where solved. I hope this helps.
