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patkins
Beginner
527 Views
Message 1 of 10

Recent speed issues

One of my two Infinity connections has recently dropped from 10MB to 650KB upload speed. Download has dropped slightly but is still around 30MB

 

BT changed wall socket and reset line. Was OK for 24 hours and has now reverted to slow

 

The engineer does not want to talk about the fact that if I try to force it to connect on PPP0E it will not connect. It only connects on PPP0A. Also I have a 172. address in the DNS gateway which is rather odd. Strikes me the exachnage thinks its gone back to adsl.

 

Has anyone seen anything similar?

 

Regards

 

Peter

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9 REPLIES 9
Gribley
Contributor
489 Views
Message 2 of 10

Re: Recent speed issues

Yep...

6. Data rate:18144 / 62022
7. Maximum data rate:18147 / 61553
8. Noise margin:5.8 / 6.2
9. Line attenuation:20.0 / 16.6
10. Signal attenuation:20.0 / 16.6

 

I am lucky to hit a 1mbit upload speeds now, not the 17 you`d expect with those stats...  used to be OK but since I`ve had this odd traffic/port specific problems on d/l (waiting for a call back Monday on that) the u/l speed has been pants too.

 

Really no idea what is happening on the backend but clearly BT/Openreach are playing around with something at least at my exchange (Yaxley)

 

 

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dfenceman
Expert
472 Views
Message 3 of 10

Re: Recent speed issues

Is that the Yaxley near Peterborough ?

Best regards,
dfenceman
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Gribley
Contributor
444 Views
Message 4 of 10

Re: Recent speed issues

Don`t want to hijack someone elses thread but yes that is the village near P'boro....  me being in the even more 'ittle village of Stilton serviced by that exchange 🙂

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dfenceman
Expert
438 Views
Message 5 of 10

Re: Recent speed issues

Thanks for that.  I was curious as my Son is linked to the Yaxley exchange but does not currently have SFBB available.

 

But since you are actually in Stilton you were covered by BT's existing commercial roll-out.

Best regards,
dfenceman
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Gribley
Contributor
427 Views
Message 6 of 10

Re: Recent speed issues

We were one of the first to get it which was great.... and so it was for many years (don`t talk vectoring as small village) until someone fiddled with a cables at the exchange and now all has gone to pot.... so it was, India helpdesk did state that all was fine so therefore it must be 🙂

Happy days

 

Sorry Patkins,  I think this is probably still related to your original thread.  It is something at exchange, mine or yours not really important, that is causing these u/l and d/l bad stats.  I assume you get the same blanket reply for the "helpdesk" (I use that term somewhat loose as it is reading a script)

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gg30340
Distinguished Sage
Distinguished Sage
417 Views
Message 7 of 10

Re: Recent speed issues

patkins
Carry out a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. After it has restarted can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

 

 
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Gribley
Contributor
413 Views
Message 8 of 10

Re: Recent speed issues

As "gg30340" suggests

Do it with that speedtester for sure. then do it with thinkbroadbands one as it does the secure/non-secure.... they should be the same but you get to really see what is happening.

Yes synthetic test but when you can't even load pictures from a website but can over secure VPN then it becomes real 🙂

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john46
Distinguished Sage
403 Views
Message 9 of 10

Re: Recent speed issues

the Wholesale speedtest is the only one accepted for speed problems by BT and other ISP's
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Gribley
Contributor
399 Views
Message 10 of 10

Re: Recent speed issues

I appreciate that but also know but it doesn`t tell a true story as I am sure you are also aware.

As stated they`ll not accept those stats as real but if you have a VPN connection at hand then you, like me, can prove that at a site-for-site level it is totally different via someone elses gateway (but still via same BT network - as that is where the tunnel goes)

 

I know I already posted this but 2nd time will not kill anyone 🙂

 

(I assume first is column 0)

Col 1 is 'normal traffic', col 2 is secure traffic - I can verify that this does really reflect on real-world user experience and speeds.

 

 

 

Sun 30/11/14 13:1632.53 Mbps57.24 Mbps1.01 Mbps81.155.209.238BT
Sun 30/11/14 08:0839.44 Mbps57.48 Mbps1.69 Mbps81.155.209.238BT
Fri 28/11/14 18:2217.82 Mbps57.42 Mbps0.66 Mbps81.155.209.238BT
Fri 28/11/14 18:1814.55 Mbps57.23 Mbps0.67 Mbps81.155.209.238BT
Fri 28/11/14 18:1615.40 Mbps57.18 Mbps0.54 Mbps81.155.209.238BT
Fri 28/11/14 18:1315.53 Mbps57.14 Mbps1.01 Mbps81.155.209.238BT
Fri 28/11/14 18:0516.16 Mbps57.05 Mbps0.77 Mbps81.155.209.238BT
Fri 28/11/14 18:0212.73 Mbps57.15 Mbps0.71 Mbps81.155.209.238BT
Fri 28/11/14 17:4914.51 Mbps57.03 Mbps0.79 Mbps81.155.209.238BT
Fri 28/11/14 17:2220.93 Mbps57.25 Mbps0.79 Mbps81.155.209.238BT
Fri 28/11/14 17:1918.82 Mbps56.98 Mbps0.75 Mbps81.155.209.238BT
Fri 28/11/14 17:0515.08 Mbps57.62 Mbps0.78 Mbps81.155.209.238BT
Fri 28/11/14 17:0319.17 Mbps57.09 Mbps0.72 Mbps81.155.209.238BT
Fri 28/11/14 16:5320.44 Mbps57.48 Mbps0.50 Mbps81.155.209.238BT
Fri 28/11/14 15:3342.98 Mbps57.62 Mbps0.59 Mbps81.155.209.238BT
Wed 26/11/14 19:5414.60 Mbps57.44 Mbps0.21 Mbps81.155.209.238BT
Wed 26/11/14 14:3439.18 Mbps57.18 Mbps0.87 Mbps81.155.209.238BT
Wed 26/11/14 14:1437.16 Mbps57.39 Mbps0.86 Mbps81.155.209.238BT
Tue 25/11/14 15:1625.24 Mbps57.92 Mbps1.11 Mbps86.146.140.119BT
Tue 25/11/14 10:0927.35 Mbps57.55 Mbps0.91 Mbps86.146.140.119BT
Tue 25/11/14 10:0227.74 Mbps57.76 Mbps0.94 Mbps86.146.140.119BT
Mon 24/11/14 14:3426.92 Mbps57.92 Mbps1.02 Mbps86.146.140.119BT
Mon 24/11/14 14:2937.62 Mbps57.67 Mbps0.69 Mbps86.146.140.119BT
Mon 24/11/14 09:4527.32 Mbps57.66 Mbps0.33 Mbps86.146.140.119BT
Mon 24/11/14 07:5415.40 Mbps57.37 Mbps0.18 Mbps86.146.140.119BT
Sat 22/11/14 03:4848.53 Mbps58.75 Mbps0.92 Mbps86.146.141.102BT
Fri 21/11/14 17:3541.73 Mbps58.48 Mbps1.22 Mbps86.146.141.102BT
Thu 20/11/14 08:3627.90 Mbps58.71 Mbps1.27 Mbps86.146.141.102BT
Thu 20/11/14 08:0311.24 Mbps50.02 Mbps0.25 Mbps86.136.207.186BT
Thu 13/11/14 07:5843.46 Mbps57.83 Mbps1.77 Mbps86.136.207.186BT
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