I have moved my BB from SKY to BT around a week ago.
Got home yesterday, plugged in the home hub and it all worked a treat!
Then I connected to the web.... Google page... logo was loading the logo line by line... reminiscent of my days with the BBC Model B or ZX Spectrum... totally NOT what I was expecting!
I did a speed test at www.speedtest.net and the avergae results are:-
DL=102kbps, UL=351kbps, Ping=105ms
I have logged in to the hub using 192.168.1.254 and got the following results:-
Noise Margin = 7.9dB / 15.0dB
Line attenuation = 64.6dB / 31.5dB
Output power = 15.9dB / 12.4dB
I hope all that makes sense to someone?
I have called BT, 0800 111 4567, which I thought had UK call centres, spoke to some guy that repeated every question I asked and didnt really offer much help... so I tried again and this time got someone who at least I could understand... a little bit!
He told me that my service needed 10 days to settle down and that my IP profile was being set up.
So, I now have super slow broadband, albeit I was only ever promised up to 2MB anyway, but I am getting a speed which is far worse than my mobile phone provides me with!
Am I missing something?!!!
Can anyone offer any help?
I am off to check what the cool off period is in the small print because waiting around seems like a delaying tactic to me so I get locked in to a cr@p contract.
Any feedback greatfully received
can you post all of the adsl stats from your hub - you may have to 'show detail' to get the errors at the bottom. can you also run btspeedtester and post the results.
Thank you for the response. I have been following the saga of this poor chap too (http://community.bt.com/t5/BB-Speed-Connection-Issues/Virtually-unusable-broadband/td-p/148793/page/... and see you are actively involved in resolving issues. I hope I manage to get my problem resolved too 🐵
Thank you in advance for all / any assistance
speedtest.net is giving results now of :-
Ping=100ms, DL=326kbps, UL=349kbps - still painfully slow!
The results of the www.speedtester.bt.com are as follows :-
Home Hub is showing :-
if you are new to BT then you need to just leave hub alone for first 10 days as it is in training mode. during that time it will restart as the automatic equipment in the exchange tries to find the best stable connection for your line. BT won't really help until the 10 day period has passed.
Best connection is in the test socket if you have one but it does mean any extension sockets in your home won't work for as long as you are connected to the test socket
The saga of the link you gave continues
I am in the test socket of the Master so I know I am basically on the end of the line.
Lets see what the next few days kick out 🐵
Just had a very interesting convo with a BT engineer (privately, not through BT) he is telling me India can increase speeds and can do that quite instantly... its down to the exchange equipment that monitors line quality every night!
Not sure BT would ever admit to any of that.
I see the other saga continues... I will feedback as I get any updates 🐵
now your training period is over can you post the stats again and also btspeedtester results - see if anything change after all the resets
welcome to the **bleep** that is fondly referred to as BT, this is why after 3 months of nothing but problems i canceled my contract with them (yes u can do this, a contract is a 2 way arrangement) and moved to sky where i have no problems what so ever.