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gsfnE7125
Beginner
439 Views
Message 1 of 5

Reclaiming the switchover fee.

How do i reclaim the promised switchover fee for leaving my previoys provider.Phone service don't understand.
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4 REPLIES 4
DavidM
Moderator
Moderator
398 Views
Message 2 of 5

Re: Reclaiming the switchover fee.

Hi @gsfnE7125 and welcome.

 

Did you receive an email or letter about moving your services to BT? Have all the relevant orders completed? Are you now fully migrated to BT?

 

Cheers

 

David

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gsfnE7125
Beginner
382 Views
Message 3 of 5

Re: Reclaiming the switchover fee.

All the relevant orders are complete and i am fully registered with BT.I did this over the phone and was promised up to £300 for breaking my talk talk contract.The actual contract breakage fee was £64.93 and i have the bill for this.Thanks David
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DavidM
Moderator
Moderator
371 Views
Message 4 of 5

Re: Reclaiming the switchover fee.

Thanks for confirming that @gsfnE7125.

 

Can you please drop me over an email with the details? You'll get the contact the moderators link in my profile. I'm sure we'll be able to get this sorted for you.

 

Cheers

 

David

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NeilO
Moderator
Moderator
346 Views
Message 5 of 5

Re: Reclaiming the switchover fee.

@gsfnE7125 Thanks for speaking with me today.  Here is the link I mentioned that explains the process for reclaiming the contract buy out charges.

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