Recording jumping and freezing

[MSmith37]

Hi my records keep jumping and freezing or stopping I just got the TV box connect Wednesday I watch a recording Wednesday and it don't freezer or stop or jump it just started Thursday can any one help please I checked all the wires and the hub and I check live TV and it's working or fine 

[NeilO]

Hi @MSmith37 welcome to the community and thanks for posting, I'm sorry that you're experiencing problems when playing back recordings.  

Can you try a reset on the BT TV box and let me know if it helps?

Thanks

Neil

[TimCurtis]

@MSmith37 

Are these recordings the normal Freeview channels or subscription channels like BT Sport etc?

Answer this before doing any form or reset.

[MSmith37]

It has been what I recorded on Freeview I not recorded anything on subscription but it was working fine the other day on Freeview recorded channels. It just started Thursday.

[MSmith37]

Hi thanks I give it a go today 

[MSmith37]

It's a new box to 

[MSmith37 · Accepted solution]

Hi thanks I reset it and it same to be working now but it's a new box I just plugged it in 2 days again don't think it need resetting.