Recordings freezing and pixelating

[glenhill68]

Hi. I have noticed recently that when watching recorded programs on the box they are freezing and pixelating. The box is only about 18 months old. Normal live TV is fine. Any ideas. I will check for a software update and do a full reboot. I wonder if it's an issue with the hard drive. I record alot of programs and this is very annoying.

[JohnC2]

Hi @glenhill68 Sorry you are experiencing a problem viewing your recorded programs.

Is your Youview box connected to the Hub via an Ethernet cable or are you using powerline adaptors?

Do you subscribe to any Internet channels and do you use On Demand and if so have you noticed any pixelation or freezing when viewing these channels?

Try this Help Page and see if it helps and post back and let us know.

Cheers

John

[glenhill68]

Hi,

It was just the HD channels that did this. I discovered it was doing it watching Live TV too. If I connected the aerial directly to the TV, bypassing the Youview box, these channels were fine.

I tried a factory reset but still the same issue. BT have sent me a new latest model box which I should get tomorrow.

Thanks.