Well let's see now... Big sigh, where do I start. Actually I'll just carry on......
This all started around January 2012 I think. About 6 months ago now. It's midsummer now (albeit a wet one).
Our broad band speed is still rubbish. How do I know this? Late last year I did a few speed tests and our line came back as about 5Mbits/sec. Not super fast but more than enough to stream video and download big files. I "was" happy with both our phone and ADSL service. We now get about 1.2Mbit down and about 200k up.
We still have a crackly phone line, and recently I even had to dispute the £130 charge for a call out which showed up as no fault detected. The equipment only tests the line at the moment the engineer is present. He walks out the door and hey presto line not working again, and slow ADSL.
I reported it again about two weeks ago, to an Indian call centre, who clearly have no idea what a phone line even is, as they simply follow a standard Q&A sheet and read off a script. They say that they'll call back and ask me how the phone line is now that they've done some 'tuning'. Yeah right.
Look, I'm not stupid. I know that there is a fault on my phone line and that there is something wrong with the cable between our house and the exchange.
And this morning I get a letter from BT, and again it is still addressed wrongly, even though I was told they have fixed the address problem. No you haven't.
I wish I wish I wish I could just talk to someone in this country with a little common sense who can investigate what is going on.
Am now at wits end. Don't what to do any more. I'm not happy, but every time I call I get nowhere. That is why I'm back on the forum again.
I'm feeling your pain... it is hard to sort out. My advice is: Start a new thread of your own as you want to get one of the mods to help and not sure they will do that off the back of this thread. Explain all that has happened and hope that a mod will get involved. Once they get on the case it's really useful. You don't have to deal with the call centre, some other centre in UK phones you and the engineers they start sending out are excellent. Well, that is what happened in my case, hope you get it sorted soon.
fred fred2, I feel and share your pain. Like so many others I have read about on these fora, I have been plagued by a crackly phone line for the past 2 years. I have had 5 engineer visits and each time I am told all is fine. I have had many angry conversations with the Non-UK based call centre. I can see all the trees that bash against my phone line (I am in a rural setting and there are only a few lines that come down towards my house).
The engineers have solved some issues. I used to have 3 lines come into my house in parallel which will not have helped the line quality. I now have a single line come in. This helped for a while. Broadband keeps dropping, but this is simply because of the phone line quality so I have stopped complaining about that and only complain about the phone line quality now. Still to no avail.
What advice can I give? Well, none yet, but since I am out of penalty charge territory on Friday 2nd November, I plan to move to Sky. I'm not stupid enough to believe that it will be any better - I know it won't - but at least I'll pay less than I currently do for the crackly phone line and intermittent broadband, and I'll have a fresh new customer service team to fill me with hope.
The only complete solution would be to take the line down from my house back to the exchange box a mile or so away and replace it. I know that, deep down BT and Openreach know that, but will they do it? Nope. Will Sky? I doubt it, but at least I'll be paying less for the priviledge of an unresolved fault.
The only current mobile network that does unlimited data is three and then only on smartphone tariffs not on pure data connections where they limit you to 15GB. Mobile is also much higher latency typically 120+ms compared to 30ish ms for DSL. Check your signal strength before commiting to a contract if you can because if you are in a mobile "not spot" you might only get 2G data! You should also be aware that bandwidth on 3G is shared between everyone else on the cell and during peak times you see the effects of contention far more than you do on ADSL. I have been using 3g for the past few weeks as I recently moved and am waiting for my ADSL order to be completed. I couldn't order until I started work with my new employer.