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SteveAJG
Beginner
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Message 1 of 2

Recycled eMail Addresses

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Hi All,

A family member recently had email account deleted as not been into it within the allotted time - when I checked if we could reactivate same email address was told no but could create again using same name. When system did not allow was told someone else may have used it in the meantime. This is really worrying from a security point of view - does anyone know for sure whether BT recycle/reuse email account names? Cheers

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Recycled eMail Addresses

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BT state that the will re-use email addresses after a period of time but I have seen no information that they have actually done that.

 

See link about deleted email accounts.

 

http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-mail-address-been-deleted%3F

 

 

Using the email account via an email client or webmail on any device counts as usage.

 

The account should only be suspended if it was not accessed during 90 days, it would then be suspended for 60 days before being deleted.

 

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