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mrhappy
Beginner
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Message 1 of 2

Red Broadband light... and BT Helpdesk arnt very... Helpful...

Okwe got BT Internet a while backButwe never got a chance to set it upAfter about two months of 

being signed up we finally got the HH set upAs soon as it started trying to connect to the BroadBand we got a

  RedSteady BB LightWe diddnt panicwe waited till the next day and restartedStill got a red lightSo I phoned up

 ,they said nothing was wrongthere'll fix itjust restart to HH in the morningSo I didStill got the red lightThen

 they told me to do the test where your unscrew the socketand plug it into the test socketStill came up witha red lightThey s

  e 2 phone lines in our house(seperate numbersand we have another broadband network in are house on the other line (TalkTalk... you seewhy I want the HH to work...) 

 

As I saidthe 2 phone lines are compleatly seperateStill we get the red light and the webpage says "We cantconnect to your phone line but not your broadband". 

 

HalpIv given up on the BT Helpdesk

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Red Broadband light... and BT Helpdesk arnt very... Helpful...

this may help  http://bt.custhelp.com/app/answers/detail/a_id/11397/~/what-do-the-lights-on-my-bt-home-hub-version-...

 

need help from CS 08001114567



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