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Woody01666
Beginner
214 Views
Message 1 of 3

Redirect or caller message with no dial tone

Just logged a call because (like some other posters) I've lost my dial tone but broadband (and broadband talk) still work OK. In the Fault details on BT.com it says....

 

Keeping in Touch

You can make sure that people can keep in touch with you while we fix your fault with either a recorded message or by diverting your call to a number of your choice

 

...how do I do this without being able to call out from my home phone?

 

 

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2 REPLIES 2
Highlighted
Distinguished Sage
210 Views
Message 2 of 3

Re: Redirect or caller message with no dial tone

you should be able to set up call diversion using the fault tracking page
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Woody01666
Beginner
198 Views
Message 3 of 3

Re: Redirect or caller message with no dial tone

Checked the fault tracking page. Cannot see any option to redirect

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