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JohnSPR
Aspiring Contributor
1,343 Views
Message 1 of 14

Reduced upload speed - ADSL 2+

Good morning,

 

I usually get around 0.75 upload speed. However for the last few weeks (maybe longer actually) I can only get around 0.35 up. I have experienced the same problem in the past on different accounts, where I had been taken off ADSL 2+ and moved back to regular ADSL connection, so I guess it the same issue on this account. 

 

Can someone help to resolve please?

 

Details below:

 

1. Product name:BT Home Hub
2. Serial number:+068340+NQ42236443
3. Firmware version:Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 28/10/15
4. Board version:BT Hub 4A
5. ADSL uptime:0 days, 00:16:57
6. Bandwidth:444 / 5720
7. Data sent/received:6.5 MB / 71.6 MB
8. Broadband username:bthomehub@btbroadband.com
9. BT Wi-fi:Yes
10. 2.4 GHz Wireless network/SSID:BTHub4-9K7K
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:BTHub4-9K7K
15. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic (Smart Wireless)
18. Firewall:Default
19. MAC Address:40:f2:01:4d:3a:fa
20. VPI/VCI:0 / 38
21. Modulation:G.992.3 Annex A
22. Latency type:Interleaved
23. Software variant:-
24. Boot loader:-

 

 

Thanks,

 

JohnSPR

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13 REPLIES 13
imjolly
Distinguished Sage
Distinguished Sage
1,335 Views
Message 2 of 14

Re: Reduced upload speed - ADSL 2+

you are not back on adslmax as can be seen from your modulation.

 

your conenction time is only 16min is that due to manual reset or router dropping connection



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JohnSPR
Aspiring Contributor
1,332 Views
Message 3 of 14

Re: Reduced upload speed - ADSL 2+

Hi imjolly,

 

Yes I tried a final manual reset before reporting the issue here - it didn't work.

 

You're right about the modulation type, but this was the same when I had an identical problem on my other account (maybe I used wrong terminology in my first post).

 

Anyway, all I know for sure is that when someone from the team called me last time they confirmed that my up speed had been lowered (mass migration or something? not sure), anyway they then re-instated to the higher speed and problem was solved overnight. So I'm  hoping the same thing can be done on this account.

 

Thanks,

 

John 

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john46
Distinguished Sage
1,318 Views
Message 4 of 14

Re: Reduced upload speed - ADSL 2+

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
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JohnSPR
Aspiring Contributor
1,314 Views
Message 5 of 14

Re: Reduced upload speed - ADSL 2+

Hi john46,

 

Below as requested:

 

09:09:15, 09 Jul.( 107.770000) DSL noise margin: 23.80 dB upstream, 3.00 dB downstream
09:09:14, 09 Jul.

( 107.290000) DSL line rate: 444 Kbps upstream, 5720 Kbps downstream

 

Thanks,

 

John SPR

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PaddyB
Moderator
Moderator
1,306 Views
Message 6 of 14

Re: Reduced upload speed - ADSL 2+

Hi @JohnSPR,

 

I'll be able to take a look at your connection. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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JohnSPR
Aspiring Contributor
1,303 Views
Message 7 of 14

Re: Reduced upload speed - ADSL 2+

Hi PaddyB,

 

I have comeplted the contact link as requested. I look forward to hearing from you.

 

Thanks,

 

JohnSPR

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JohnSPR
Aspiring Contributor
1,236 Views
Message 8 of 14

Re: Reduced upload speed - ADSL 2+

Morning PaddyB,

 

Whats the average response time for these sorts of issues? I would really love to get it resolved before the weekend if at all possible.

 

Regards,

 

JohnSPR

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NeilO
Moderator
Moderator
1,234 Views
Message 9 of 14

Re: Reduced upload speed - ADSL 2+

@JohnSPR Sorry about the delay getting back to you. I can see you're next in our queue so we should be in touch today.

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JohnSPR
Aspiring Contributor
1,225 Views
Message 10 of 14

Re: Reduced upload speed - ADSL 2+

Hi NeilO,

 

That's great news, I look forward to hearing from you.

 

Regards,

 

JohnSPR

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