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Jope1983
Aspiring Contributor
723 Views
Message 1 of 17

Refuing to fix issue

Hi I am wondering how to get bt to fix a problem I have had since September. 4 different engineers have independantly concludes that the cabling from the cabinet to my house is too old and not properly insulated for broadband. Also the Dp is too damaged to climb. Noone seems interested in fixing this preffering to lie to me and when challenged I get transferred to different random departments.

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16 REPLIES 16
Keith_Beddoe
Distinguished Sage
Distinguished Sage
720 Views
Message 2 of 17

Re: Refuing to fix issue

Are you a BT Retail customer, do you pay BT Retail for your line rental and calls?

 

Remember that its Openreach, not BT Retail, that look after the external network.

 

Jope1983
Aspiring Contributor
709 Views
Message 3 of 17

Re: Refuing to fix issue

I am a bt retail customer and am well aware of the lame excuse that openreach is a different company which is part if the reason that I started this thread as it is one od the ways bt are using to create confusion so they don't have to sort the issue. As a company bt retail have the power as a customer of openreach to push them to sort the problem in order to provide me with a working versuon of the product that they sold me the same way that I as a customer am pushing them
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
703 Views
Message 4 of 17

Re: Refuing to fix issue

Is your phone working, and is there any significant background noise on it?

 

Dial 17070 and select option 2.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.


Could you please post the results from the BT Speedtester, including the further diagnostics.
 
BT Wholesale Speedtester
 
Thanks

Jope1983
Aspiring Contributor
680 Views
Message 5 of 17

Re: Refuing to fix issue

Thats really off topic. I know there is a problem four engineers know and have reported a problem. My question ia how do I get whichever faction of bt responsible to take action
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
675 Views
Message 6 of 17

Re: Refuing to fix issue

To get help on this customer to customer forum, you will need to provide the information I requested.

 

This will be looked at by forum menbers, and if a problem is identified, which looks like its due to an external network issue, then it can be passed to the forum moderation team who are BT Retail specialists, and will take ownership.

 

Openreach will not replace any external cabling unless there is an actual fault which can be confirmed by BT Retail.

 

Jope1983
Aspiring Contributor
661 Views
Message 7 of 17

Re: Refuing to fix issue

Ok I see. I will ge on that as soon as I can. Thanks.
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Jope1983
Aspiring Contributor
655 Views
Message 8 of 17

Re: Refuing to fix issue

 
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Jope1983
Aspiring Contributor
648 Views
Message 9 of 17

Re: Refuing to fix issue

This is my first time on this fourm how do I.post the results? Please 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
636 Views
Message 10 of 17

Re: Refuing to fix issue


@Jope1983 wrote:

This is my first time on this fourm how do I.post the results? Please 


You should be able to simply cut and paste the result into a forum post, remembering to edit out any personal details.