Hi I am wondering how to get bt to fix a problem I have had since September. 4 different engineers have independantly concludes that the cabling from the cabinet to my house is too old and not properly insulated for broadband. Also the Dp is too damaged to climb. Noone seems interested in fixing this preffering to lie to me and when challenged I get transferred to different random departments.
Are you a BT Retail customer, do you pay BT Retail for your line rental and calls?
Remember that its Openreach, not BT Retail, that look after the external network.
Is your phone working, and is there any significant background noise on it?
Dial 17070 and select option 2.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Could you please post the results from the BT Speedtester, including the further diagnostics.
BT Wholesale Speedtester
To get help on this customer to customer forum, you will need to provide the information I requested.
This will be looked at by forum menbers, and if a problem is identified, which looks like its due to an external network issue, then it can be passed to the forum moderation team who are BT Retail specialists, and will take ownership.
Openreach will not replace any external cabling unless there is an actual fault which can be confirmed by BT Retail.
This is my first time on this fourm how do I.post the results? Please
You should be able to simply cut and paste the result into a forum post, remembering to edit out any personal details.