Refund of LR due to fault

[hippey]

We've found one of our phone lines dead, we suspect a contractor might have 'borrowed' it.

Anyway, we have another line and BB over FTTP so all isn't lost. But do we get a refund of line rental automatically for the duration of the fault or is this something we have to claim? Or is this only if OR miss the three working day estimate?

Struggling to find much info, not to worried and 'compensation' but don't want to pay for something that doesn't work.

[Ectophile]

Report it.  Then when it's fixed, claim for the line rental.  It's not worth trying to claim until after it's fixed because you wouldn't know how much to claim.

[Keith_Beddoe]

This is the page with the information you need.

http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee

[hippey]

That's the link I was looking for.

It has been reported a couple of days ago with a fix time of next week. I'll give them a call when it's fixed.