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Newbie
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Message 1 of 2

Refund - - really!

Hi All, I am amazed at BT and am trying everything to get away from them, satelight BB first. BT are contracted to supply 0.7mb - 2mb, for months I have been recieving 0.3-0.6mb - I must haved called them about 60 times, each time the 2nd line team write a note stating the speed is below my contracted level but will BT accept this and provide a refund - NO!  

 

Anyone else challenged them on this? Seem shameful that they contract to a service, don't deliver it then will not refund - OfCom next I think. 

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Distinguished Guru
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Message 2 of 2

Re: Refund - - really!

Don't bother with Ofcom, they don't do individual complaints.  You need the ombudsman http://www.ombudsman-services.org/communications.html

 

But first have a read of BT's complaints procedure http://bt.custhelp.com/app/answers/detail/a_id/10789/c/761

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