For the last few months we've been getting regular disconnects on broadband which happen with no pattern at all (in terms of wired/wireless; time of day; number of users). Up to 5 or 6 times a day, the router will lose its connection (status in portal goes yellow to show its disconnected) for approximately 1 minute before it comes straight back up.
Openreach were out and diagnosed a faulty SmartHub which has been replaced. Its not fixed the issue.
Openreach came out again to test the line and saw a history of errors which didn't point to anything in particular, but moved us to a different fibre pair in the cabinet. The engineer was saying that if the issue continues, it must be something in the house.
I bought a new TP-Link router today to see if that improved either issue. It seems to have improved my speed and latency, but not the dropouts. The only thing I can see on the TP-Link which stands-out is a high number of packet errors for upload.
I've tried disconnecting everything from the new router apart from a couple of clients, but that's not made any difference either.
Given Openreach have said there's nothing else that can be done, but I've now switched-out the router as well, any idea where to go next?
Thanks
