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Newbie
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Message 1 of 6

Regular disconnects (PPP LCP Send Termination Request) question

Hello,

 

I have a BT Home Hub 4 and it is disconnected very frequently.  There are no current problems with BT based on the checker where you enter your home phone number.  Here a summary of this afternoons activity from the logs...

 

15:46:57, 08 May. ( 3456.250000) PPP LCP Send Termination Request [User request]

14:28:53, 08 May. (26480.080000) PPP LCP Send Termination Request [User request]
14:13:19, 08 May. (25546.360000) PPP LCP Send Termination Request [User request]
13:47:57, 08 May. (24024.080000) PPP LCP Send Termination Request [User request]
12:36:51, 08 May. (19757.890000) PPP LCP Send Termination Request [User request]
12:20:47, 08 May. (18794.150000) PPP LCP Send Termination Request [User request]

 

For info here's the version etc. of the home hub:

 

3. Firmware version:Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 03/05/14
4. Board version:BT Hub 4A

 

Any thoughts?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Regular disconnects (PPP LCP Send Termination Request) question

are you on fibre - infinity?



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Newbie
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Message 3 of 6

Re: Regular disconnects (PPP LCP Send Termination Request) question

Apologies for not putting enough detail here. No, I'm on just 'regular' broadband.
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Regular disconnects (PPP LCP Send Termination Request) question

just there are numerous post on the infinity board



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Newbie
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Message 5 of 6

Re: Regular disconnects (PPP LCP Send Termination Request) question

You can reproduce this fault by going to

https://www.bt.com/consumerFaultTracking/secure/faults/reporting.do?pageId=21

enter your phone number and press the continue button.

This results in the hub light going red and the following initial error log

18:09:29, 06 Sep. (32098.880000) PPP LCP Send Termination Request [User request]

BOOT ERRORS do not show the local end seems to stay connected since when the hub is fully connected you are able to refresh the link you were on ifother sessions were open.

Are BT testing lines?

 

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Distinguished Sage
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Message 6 of 6

Re: Regular disconnects (PPP LCP Send Termination Request) question

no as has already been posted a known problem the hub will perform as you say as the line test disconnects the broadband connection
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