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Message 1 of 2

Remind me why i even pay for this?

PING- 73ms


DOWNLOAD - 0.48mb/s


UPLOAD- 0.23mb/s


This will not change because i live on a remote island with a small population so BT don't even give a thought to upgrading our service, we don't count.


Seriously considering getting broadband via satellite.


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Message 2 of 2

Re: Remind me why i even pay for this?



Sorry to hear that your having problems with your broadband.


Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.


Once you have provided the information needed below, the community members can then help you.


A summary of the checks are:

1) Are you connected by master or test socket?.
2) Can you please run a BT speed test (including IP Profile) (not beta version)[Best done with a wired, ethernet, connection]
3) is there any noise on your line. dial 17070 option2 from landline. should be silent but slight hum normal on cordless phone. - 
4) please post adsl line statistics 


ADSL Line Statistic Help:

If you have a BT Home Hub like the one below...



1) Go to or http://bthomehub.home

2) click Settings

3) Click Advanced Settings

4) Click Broadband

5) Click Connection or sometimes called ADSL (see picture Below)


The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)


You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"


There are more useful links on Keith's website here: If you have an ADSL connection, please select this link



jac_95 | Help Site | BT Service Status
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