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JP-online
Aspiring Contributor
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Message 1 of 4

Removing Deactivated Accounts from "My BT" Profile?

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Not a major thing but I've been updating our prrofile and was trying to find a way to remove deactivated BT Talk & Vision account now that everything that is still active has been consolidated on one account number? 

I'd much rather avoid calling customer services if possible due to the time it takes and because it's not always the best way of doing things.

Thanks.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Removing Deactivated Accounts from "My BT" Profile?

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try live chat 




live chat




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JP-online
Aspiring Contributor
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Message 3 of 4

Re: Removing Deactivated Accounts from "My BT" Profile?

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Ah, thanks. Have used livechat elsewhere. Will give it a go. 🙂

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JP-online
Aspiring Contributor
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Message 4 of 4

Re: Removing Deactivated Accounts from "My BT" Profile?

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Thanks for your help. I'm very happy with the speed and simplicity of doing it, after a few minutes I logged into my BT account while chatting and the old accounts had been removed by the time I'd logged in.

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