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tetraforce
Contributor
890 Views
Message 1 of 8

Renew contract

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Last year (May) I sought help on here to sort out a billing & contract. It was eventually sorted out and I was put on a discounted package for 12 months. This ends on 4th May 2016.

I have received an e-mail informing me that my free caller display service expires on 4th May, as expected. However now the problems start (again). I have phoned BT and spoken to an Indian call centre with a view to arranging a further 12 month's agreement.

They are telling me that my current discount period runs until may 2017, which I know it does not and I  have a note on my bill telling me that it expires 4th May 2016.

 

I am amazed that after all the problems I had setting this up last year that I am having more aggravation this year trying to set up a new deal.

 

Can someone please advise me where I go from here?

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7 REPLIES 7
john46
Distinguished Sage
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Message 2 of 8

Re: Renew contract

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you can renew caller display on line this link may help

http://bt.custhelp.com/app/answers/detail/a_id/8098/~/all-about-bt-privacy
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StewM
Distinguished Guru
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Message 3 of 8

Re: Renew contract

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Hi, give Customer Options a ring 0800 800 030. Tell them you are thinking of leaving and negotiate a good deal.

 

Stew

tetraforce
Contributor
875 Views
Message 4 of 8

Re: Renew contract

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Thanks for that but I need to re-negotiate a price for the next 12 months and partially change the package. I no longer need everything that I have.

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tetraforce
Contributor
873 Views
Message 5 of 8

Re: Renew contract

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Is that a UK call centre number? I have already called 0800 800 150 and spoken to an Indian call centre and been told that the current contract runs until May 2017 which it does not.

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john46
Distinguished Sage
868 Views
Message 6 of 8

Re: Renew contract

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yes it is a UK number
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tetraforce
Contributor
847 Views
Message 7 of 8

Re: Renew contract

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Thanks for your suggestions guys. Customer Options Team did the business for me.

 

Great help.

 

Thanks again.

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StewM
Distinguished Guru
831 Views
Message 8 of 8

Re: Renew contract

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Glad you got it sorted.

 

Stew

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