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rhenn
Aspiring Contributor
5,327 Views
Message 1 of 12

Repeated device connect/disconnect.

We're experiencing repeated connects and disconnects.  This happens for all devices, as shown in the log below.

 

Also the devices often connect to BT FON instead of the proper private network.

 

In terms of trouble shooting:

  • I have run iStumbler to check for network congestion.  We're the only people on our channel. 
  • 5 GHz is set to not sync (ie it has a different network name)
  • Channel is static
  • We've rebooted devices and the modem
  • We have BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204.1.11 | Last updated 06/07/15

 

15:35:22, 11 Jan.(243422.450000) Lease for IP 192.168.1.64 renewed by host android-​254a2c8e0c443273 (MAC 08:fd:0e:cc:c3:69). Lease duration: 1440 min
15:35:22, 11 Jan.(243422.450000) Device connected: Hostname: android-​254a2c8e0c443273 IP: 192.168.1.64 MAC: 08:fd:0e:cc:c3:69 Lease time: 1440 min. Link rate: 144.4 Mbps
15:35:22, 11 Jan.(243422.350000) Lease requested
15:35:20, 11 Jan.ath00: STA 18:0c:ac:2b:c4:75 IEEE 802.11: Client associated
15:35:20, 11 Jan.ath00: STA 18:0c:ac:2b:c4:75 IEEE 802.11: Client disassociated
15:35:19, 11 Jan.ath00: STA 08:fd:0e:cc:c3:69 IEEE 802.11: Client associated
15:35:19, 11 Jan.ath00: STA 08:fd:0e:cc:c3:69 IEEE 802.11: Client disassociated
15:35:17, 11 Jan.ath00: STA 88:63:df:9d:4d:91 IEEE 802.11: Client associated
15:35:17, 11 Jan.ath00: STA 88:63:df:9d:4d:91 IEEE 802.11: Client disassociated
15:35:14, 11 Jan.(243414.060000) Device disconnected: Hostname: udhcp-​1-​17-​1-​f0-​4f-​7c-​9a-​00-​57 IP: 192.168.1.70 MAC: f0:4f:7c:9a:00:57
15:35:14, 11 Jan.(243414.060000) Device disconnected: Hostname: Unknown-​64-​68-​0c-​d4-​03-​fe IP: 192.168.1.69 MAC: 64:68:0c:d4:03:fe
15:35:12, 11 Jan.(243412.620000) Lease for IP 192.168.1.64 renewed by host android-​254a2c8e0c443273 (MAC 08:fd:0e:cc:c3:69). Lease duration: 1440 min
15:35:12, 11 Jan.(243412.620000) Device connected: Hostname: android-​254a2c8e0c443273 IP: 192.168.1.64 MAC: 08:fd:0e:cc:c3:69 Lease time: 1440 min. Link rate: 37.4 Mbps
15:35:12, 11 Jan.(243412.530000) Lease requested
15:35:11, 11 Jan.ath00: STA 18:0c:ac:2b:c4:75 IEEE 802.11: Client associated
15:35:11, 11 Jan.ath00: STA 18:0c:ac:2b:c4:75 IEEE 802.11: Client disassociated
15:35:09, 11 Jan.ath00: STA 08:fd:0e:cc:c3:69 IEEE 802.11: Client associated
15:35:09, 11 Jan.ath00: STA 08:fd:0e:cc:c3:69 IEEE 802.11: Client disassociated

 

 

 

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11 REPLIES 11
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Repeated device connect/disconnect.

it appears that it is a wireless problem and not that you are dropping internet connection - nothing in logs about drop in internet connection

 

have you tried changing the lease time in the hub from 1 day to 21 days?



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rhenn
Aspiring Contributor
5,310 Views
Message 3 of 12

Re: Repeated device connect/disconnect.

Yes, it is a wifi problem with the deivces not connecting to the router.

 

I'm not sure why changing the lease to 21 days will make a difference when the devices are reconnecting and renewing the lease every couple of minutes?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Repeated device connect/disconnect.

Just covering the basics:

 

Have you turned off "smart setup" on the Homehub.

 

See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


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rhenn
Aspiring Contributor
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Message 5 of 12

Re: Repeated device connect/disconnect.

I'll give that a go.

 

I've just rebooted the router again in frustration.  It usually behaves for a while (highly variable from minutes to days!) after that.

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rhenn
Aspiring Contributor
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Message 6 of 12

Re: Repeated device connect/disconnect.

Oh well, that reboot helped for 10 minutes! Smart switch is now off but devices are still getting disconnecting.

 

I have noticed the router itself is throwing up an error, ie MAC 00:62:2c:75:eb:e8.  This only happens for the router not other devices

 

16:47:04, 11 Jan.ath00: STA 00:62:2c:75:eb:e8 IEEE 802.11: WiFi registration failed

 

 

 

 

 

 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 7 of 12

Re: Repeated device connect/disconnect.

Are you just re-booting or factory resetting? Try factory resetting by pressing the recessed button at the rear until the lights flash if you haven't already.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: Repeated device connect/disconnect.

Remember if you do a factory reset you will need to turn off "smart set up", split the SSids etc as the factory reset will restore them all to the default settings.

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petera
Beginner
5,257 Views
Message 9 of 12

Re: Repeated device connect/disconnect.

I'm having the exact same issues with all our devices. The only way to make it work is to reset the router and that doesn't always work either. It's like the performance of my HH3 has degraded as it's now quite old.
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rhenn
Aspiring Contributor
5,190 Views
Message 10 of 12

Re: Repeated device connect/disconnect.

Still getting the problem after:

 

  • Fixing all IP addresses on the DCHP table
  • Disabling the Smart setup
  • Seperating 2.4 GHz and 5 GHz
  • Numerous factory restets

 

I'm also getting the red light for broadband disconnect a couple of times a week.

 

Phoned the helpline, after going through the standard routines teh call centre latched onto the broadband problem. I said the chap should be able to see that  I had called several times before.  " Yes I can see that sir".  So I asked what he was going to do that was different because this seems like grondhog day.  Long pause .... then he booked an engineer visit. At least I'll be able to speak with someone who can do more than read from script.

 

I know it'll be a waste of time.  I suspect the mulitple problems with wifi and broadband infers the hub needs to be replaced.  However the call centre can only latch onto one thing.

 

I guess the engineer won't be able to diagnose the hub, probably only do a proper check on the line? 

 

How on earth do I get someone to send me a new hub? What a shambles.

 

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