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Aspiring Contributor
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Message 1 of 16

Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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Hi

 

I'm having trouble replacing my HH5 with the TP-Link 9980

 

I have BT Infinity with Fibre to Home and a white Openreach router installed by the BT engineer when the fibre was put in. The HH5 is therefore I presume only being used as a wireless transmitter.

 

I've tried using the quick setup from TP and selecting 'Wireless Router' as the option and then bthomehub@btconnect.com as the user name and bt as the password. No internet connection is the result. I have a cat5 cable connected between LAN1 on the Openreach router and WAN on the 9980.

 

I've scoured the web and tried various options but nothing gives.

 

Has anybody else done this replacement and had success? I tested the 9980 at work and it worked fine on the connection here.

 

Thanks

 

Chris

 

 

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Recognised Expert
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Message 2 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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As far as I'm aware the TP-Link is a VDSL modem and router so you can do away with the Openreach modem and connect directly to the TP-Link.

 

Try simply moving the cable from the xDSL port on the Openreach modem to the xDSL port on the TP-Link.

 

EDIT: Also just noticed you seem to have the username wrong. Try bthomehub@btbroadband.com and password of BT if it needs a password.

 

Regards

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Aspiring Contributor
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Message 3 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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I'll try that tonight thank you. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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If you have fibre to the home rather than fibre to the cabinet, you will need to keep the Openreach modem. The problem will be the incorrect user name as @smf22 pointed out.

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Recognised Expert
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Message 5 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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@licquorice you spotted my deliberate mistake with the modem then. It'll be the Fibre to the Home in the subject that gave it away Smiley Wink

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Distinguished Sage
Distinguished Sage
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Message 6 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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Bit of a clue Smiley Wink

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Aspiring Contributor
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Message 7 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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Yes the connection to the Openreach modem is fibre with an optical connection, cant replace that by the looks of things

 

I've tried again to set up the TD-9980 using 'Wireless Router' option and the correct passwords and its still not giving anything.

 

I fear I need to delve into deeper settings, unless I am missing something obvious

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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It should just connect. I have the TD9980 connected to an Openreach modem, works fine. Are you sure you are connected to the WAN port (LAN4) There should be no other settings to configure.

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Distinguished Sage
Distinguished Sage
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Message 9 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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WAN settings should look like this. Did you select WAN type as PPPoE in quick setup? Did you remember to click 'save'?9980wan.jpg

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Aspiring Contributor
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Message 10 of 16

Re: Replacing HH5 with TD-9980 - Openreach Fibre to Home modem

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bt.gif

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