A number of houses where I live have their phone lines carried on poles. The cables pass close to and through branches of trees and several of the cables are likely to be damaged very soon as some are being dragged down by the weight of the branches.
Is there a way of reporting this to BT such that they can possibly take proactive steps to avoid the problem rather than waiting for the lines to break as they have done previously?
The fault reporting problem goes via a line check which won't fail.
Welcome to the customer to customer BT retail forum. The cables you are referring to are the responsibility of Openreach and not BT Retail and can be contacted as described here https://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellus.do