cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tomb233
Aspiring Contributor
497 Views
Message 1 of 5

Request: Turn off interleaving.

Hi would there be a chance of someone telling me how to get Interleaving turned off on my broadband?

 

I submitted a support ticket through the contact us section. Recieved a call back and spent 20 minutes trying to explain what interleaving was to the person on the phone. Didn't manage to get any help other than try changing your wireless channel, which wouldn't help anything.

 

Thanks for any advice/help you can give.

 

Here are my router stats.

0 Ratings
4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
495 Views
Message 2 of 5

Re: Request: Turn off interleaving.

the mods will help change latency to fast  on your long line that may well make you line unstable and if so then the DLM will automatically change latency back to interleaved   mods will post a contact us link 

 

contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
PaddyB
Moderator
Moderator
490 Views
Message 3 of 5

Re: Request: Turn off interleaving.

Hi Tomb233,

 

I'll be able to take a look at your connection and remove interleaving. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

0 Ratings
tomb233
Aspiring Contributor
487 Views
Message 4 of 5

Re: Request: Turn off interleaving.

Hi, thanks for the quick replies. I have filled out the contact form.

 

Also some more information, since I moved in around 2 months ago my broadband will have a few days of being "good" then it will drop connection a lot in a short time. Sometimes I can have 3-4 days of 0.1Mb/s speeds before it sorts itself out. 

I believe interleaving was turned on because I was messing with the hub, restarting it too much in order to fix the low speeds I often get. I've learnt since then restarting the hub doesn't really seem to help.

 

Just had a quick question. I originally tried to get interleaving turned off by using the contact us section. just went to check the ticket and I got this.

 

 

Do you know what it means?

 

Thanks again

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
481 Views
Message 5 of 5

Re: Request: Turn off interleaving.

your stats look ok for 5 days conenction time  you just need to wait on mods getting back to you in 3/5 working days



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings