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Jamesstevens
Contributor
846 Views
Message 41 of 64

Re: Request latency type changed to FAST

So the person helping has to refused to help any more and hasn't replied since. I've been doing some testing and I've got a different router and with that running the connection has been solid for coming up to 2 days now, I think the hub may have been faulty as when a test was ran which reset the BT hub the connection was fine and slow got worse and worse after so never showed a fault. Only think I've noticed is that the line attentuation is now 60db over the previous 50db but it may be fixed from a restart but don't want to do that as I'm letting stay stable for 3 days.

Do I setup a new thread and ask for my SNR to be put back to the default 6db and my latensy to fast and see how the connection goes or can I do it from this thread.
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imjolly
Distinguished Sage
Distinguished Sage
835 Views
Message 42 of 64

Re: Request latency type changed to FAST

just continue with this thread as it has all the posting history

 

just post stats from new router when you get 3+ days conenction time



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NeilO
Moderator
Moderator
833 Views
Message 43 of 64

Re: Request latency type changed to FAST

@Jamesstevens I've contacted your case handler and asked them to look at this again for you.

 

Cheers

Neil

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Jamesstevens
Contributor
809 Views
Message 44 of 64

Re: Request latency type changed to FAST

My Down line attenuation is quite high compared to previous 48-52db also when doing a bt whole sale speed test it keeps switching between my line being capable of 4mb and 7.5mb

 

router stats below

 

Upstream line rate (kbit/s)770
Downstream line rate (kbit/s)5166
Line standardADSL2+
Channel type
Interleaved 
Upstream SNR (dB)  5.6
Downstream SNR (dB)  6.3
Upstream line attenuation (dB)34.4
Downstream line attenuation (dB)60
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john46
Distinguished Sage
799 Views
Message 45 of 64

Re: Request latency type changed to FAST

the order to change latency may take a few days to process
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imjolly
Distinguished Sage
Distinguished Sage
799 Views
Message 46 of 64

Re: Request latency type changed to FAST

Your noise margin now about normal 6db with connection speed of 5.1mb which is a great speed or your 60db attenuation

now To see if line stays stable



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Jamesstevens
Contributor
797 Views
Message 47 of 64

Re: Request latency type changed to FAST

My line is normally 48-52db for attenuation so the 60db is a lot higher than it should be.
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john46
Distinguished Sage
796 Views
Message 48 of 64

Re: Request latency type changed to FAST

are you connected to the test socket if not please connect there and repost your router stats
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Jamesstevens
Contributor
791 Views
Message 49 of 64

Re: Request latency type changed to FAST

Connect to the test socket

Upstream line rate (kbit/s) 759
Downstream line rate (kbit/s) 4907
Line standard ADSL2+
Channel type Interleaved
Upstream SNR (dB) 5.9
Downstream SNR (dB) 7.8
Upstream line attenuation (dB) 34.5
Downstream line attenuation (dB) 60
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abhay24292
Beginner
787 Views
Message 50 of 64

Re: Request latency type changed to FAST

The SNR seems okay but as Interleaving is enabled on the line, it indicates that the DLM sensed a need to stabilize the line as it may have detected some drops or errors. Unfortunately BT's DLM system will take a long time to disable it even if the line has completely stabilized. As far as i remember the line has to show no drops for 21 days then it might disable it.
Now for your original query about having a Open NAT type on Xbox all the time. I don't think it is possible, especially with Hub 5 and a line which has too much errors on it. You can ask the help desk to disable Interleaving manually but that is not a permanent solution.
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