Request to change latency type from interleaved to fast path

[1f55]

I would like to get the latency type changed on my connection from 'interleaved' back to 'fast', how do I go about doing this?

I have had no joy phoning/chatting with support as they don't seem to understand what it is that I'm requesting. 

[Keith_Beddoe]

It depends on whether your line is stable enough. Interleaving introduces Forward Error Correction which will correct most line errors and reduce the chance of CRC (non-recoverable) errors, which will slow down your throughput and ping time.

The fact that the latency is interleaving, usually indicates it is needed for best performance.

Which BT Home hub do you have?

[imjolly]

post the adsl stats from your router

[1f55]

Thanks for the reply Keith.

I noticed that recently my ping in online gaming has almost doubled (~80ms to servers in Dublin, rather than ~40ms that I had previously), so checked and my latency type had been changed to interleaved when previously it was set to fast. There have been no line issues that I have been aware of.

I have the Home Hub 4, below are more details if they are useful.

1. Product name: BT Home Hub 2. Serial number: +068340+NQ42525999 3. Firmware version: Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 22/10/15 4. Board version: BT Hub 4A 5. ADSL uptime: 4 days, 09:46:44 6. Bandwidth: 1141 / 15318 7. Data sent/received: 2.7 GB / 52.1 GB 8. Broadband username: bthomehub@btbroadband.com 9. BT Wi-fi: Yes 10. 2.4 GHz Wireless network/SSID: BTHub4-P352 11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 12. 2.4 GHz Wireless security: WPA and WPA2 13. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 14. 5 GHz Wireless network/SSID: BTHub4-P352 15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s)) 16. 5 GHz Wireless security: WPA2 17. 5 GHz Wireless channel: Automatic (Smart Wireless) 18. Firewall: Default 19. MAC Address: c8:91:f9:0f:98:44 20. VPI/VCI: 0 / 38 21. Modulation: G.992.5 Annex A 22. Latency type: Interleaved 23. Software variant: - 24. Boot loader: -

[1f55]

These are the only connection stats that I can find:

ADSL Line Status Connection Information Line state: Connected Connection time: 4 days, 09:53:25 Downstream: 14.96 Mbps Upstream: 1.115 Mbps

[john46]

the stats needed are to be found in troubleshooting then logs then select WAN from the dropdown menu there are two lines looking like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

[imjolly]

the mods will post a contact us link and help you 

After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email

[1f55]

Ah, got them, thanks:

04:31:35, 17 Dec.	( 106.760000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
04:31:34, 17 Dec.	( 105.640000) DSL line rate: 1141 Kbps upstream, 15318 Kbps downstream

[OlgaC]

Hi 1f55, 

Cheers for your posts. I can help change your latency if you send me in your details using the "Contact The Mods" link found in my profile. 

Thanks,

OlgaC