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john46
Distinguished Sage
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Message 21 of 28

Re: Requesting Interleaving turned off

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can you post the helpdesk page from your hub
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wiill
Aspiring Contributor
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Message 22 of 28

Re: Requesting Interleaving turned off

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1. Product name:BT Home Hub
2. Serial number:+068341+NQ33044367
3. Firmware version:Software version 4.7.5.1.83.8.130.1.32 (Type A) Last updated 09/11/16
4. Board version:BT Hub 4A
5. ADSL uptime:1 days, 16:01:52
6. Bandwidth:1123 / 4544
7. Data sent/received:1.4 GB / 16.1 GB
8. Broadband username:bthomehub@btbroadband.com
9. BT Wi-fi:Yes
10. 2.4 GHz Wireless network/SSID:Obi Wlan Kenobi
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:Obi Wlan Kenobi 5Ghz
15. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic (Smart Wireless)
18. Firewall:Default
19. MAC Address:cc:33:bb:b0:55:54
20. VPI/VCI:0 / 38
21. Modulation:G.992.5 Annex A
22. Latency type:Fast
23. Software variant:-
24. Boot loader:-
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john46
Distinguished Sage
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Message 23 of 28

Re: Requesting Interleaving turned off

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Your hub has only been connected for just under two days
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wiill
Aspiring Contributor
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Message 24 of 28

Re: Requesting Interleaving turned off

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that's kind of out of my control, i havent reset it at all, it seems to be dropping

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john46
Distinguished Sage
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Message 25 of 28

Re: Requesting Interleaving turned off

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Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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john46
Distinguished Sage
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Message 26 of 28

Re: Requesting Interleaving turned off

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looking at the noise margin figures you posted for the 25th you are back in a banded profile
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DavidM
Moderator
Moderator
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Message 27 of 28

Re: Requesting Interleaving turned off

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Hi @wiill and thanks for posting.

 

Sorry this hasn't been sorted yet. I'd like to take a closer look at his for you so please drop me over an email with the details. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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wiill
Aspiring Contributor
446 Views
Message 28 of 28

Re: Requesting Interleaving turned off

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@DavidM wrote:

Hi @wiill and thanks for posting.

 

Sorry this hasn't been sorted yet. I'd like to take a closer look at his for you so please drop me over an email with the details. You'll get the contact the moderators link in my profile.

 

Cheers

 

David


Thanks @DavidM, have sent a message using contact moderators link

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