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Aspiring Contributor
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Message 1 of 24

Reset IP Profile

Hi

I am helping a neighbour with his broadband. His IP profile has been stuck at 2Mbps for the last week when it should be closer to 8Mbps. Would you please advise how I can get his IP profile raised.

I know he can get the higher speed because he is next door to me and I used to get near 8 before I upgraded to fibre. In addition when he signed up for a BT Broadband account he was told he should get 6-7Mbps

Thanks in advance

Paul

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: Reset IP Profile

 
 


in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).  Must be done with wired conenction


 


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Aspiring Contributor
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Message 3 of 24

Re: Reset IP Profile

Thanks for the quick reply. I cannot find the data you mention on the BT Hub but attached are the detailed stats from the BT Speed Test. Does this help?Capture.PNG

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Distinguished Sage
Distinguished Sage
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Message 4 of 24

Re: Reset IP Profile

your profile looks correct for your conenction speed.  to get a higher profile you need a faster conenction speed not the other way round

 

which version of the hub does your neighbour have



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Aspiring Contributor
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Message 5 of 24

Re: Reset IP Profile

hi there

please have a look at the promised speeds from BT, my neighbour should be getting more than 2.59Capture3.PNG

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Aspiring Contributor
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Message 6 of 24

Re: Reset IP Profile

my neighbour has a home hub 4

 

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Distinguished Sage
Distinguished Sage
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Message 7 of 24

Re: Reset IP Profile

as the speed is low compared to estimate it would suggest a connection problem

 

you need to go to hub manager then troubleshooting then helpdesk then logs/wan and you are looking for 2 line together showing connection speed and noise margin - then post please

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone

 

can you connect to test socket with a new filter before you post the stats  this will eliminate internal wiring problems 

 

test socket.jpg



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Aspiring Contributor
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Message 8 of 24

Re: Reset IP Profile

thanks, my neighbour is now away for a couple of days so i wll try these suggestions later this week

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Distinguished Sage
Distinguished Sage
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Message 9 of 24

Re: Reset IP Profile

just post the information when you can as there is always someone around to help



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Aspiring Contributor
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Message 10 of 24

Re: Reset IP Profile

hi there.

a few days later and the speed is even worse 0.14mbps. I have take the router down to the main phone socket and it is just s bad. Please see attached screen snips. What is going on?! home hub stats 1.PNGhome hub stats 2.PNGspeed test.PNG

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