Reseting HH3

[moorhen2]

Hi,

   Have upgraded to Infinity 2, very pleased with the Download speed increase, but frustrated with the drop in Upload speed, had 37mbps down and 8 mbps up when i was on Infinity 1, after upgrading to Infinity 2, i have 48 mbps Download, but Upload has dropped to 6 mbps, i have read lots of posts about reseting the HH3 can help, but i am unsure as to how to do this, do i use a pin in the 'reset' hole, or the 'restart' button, or just pull the power lead...Many thanks in advance for any help in this matter.

http://i572.photobucket.com/albums/ss169/moorhen2/Speedtest.jpg

[legitimise_sailing]

http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

[moorhen2]

Thanks for that, now having problems, after doing the 'reset' procedure, when i run the speedtest, i am getting an error, 'cant match your details', so test does not run properly, whats that all about, ??

[legitimise_sailing]

That's just the broken nature of the Speedtest. It will fix itself in a few days/weeks/months.

Did the reset increase your upload? If not, just do it a few (lot) more times.

[moorhen2]

No luck with upload speeds as yet, seem to be going down not up lol!!

[sjtp]

The BT speedtest is often very inaccurate (pessimistic) on upload speed.  Do you get similar upload speed results from speedtest.net and http://www.thinkbroadband.com/speedtest.html?  Some people see hardly any difference, others a huge difference.

It sometimes takes a few days for information about your connection to meander through BT's IT infrastructure, and until then the BTW test won't give a profile.  Also, it seems to pick on certain people and refuse it for some time.  Give it a week or so from install, and if yout still can't get a profile and still have bad speeds, try the mods at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case.

[moorhen2]

Hi sjtp, thanks for the help, will monitor my speeds for a while, very pleased with my upgrade download wise, but upload is a bit disappointing, still cant have everything I suppose, lol!!!