Hi Im new to the forum but been a customer to bt for about 3 years..
been doing some research and i have had a fault in recent with phone crackling and it would cause the router to re-boot itself now and again we would restart it because its slow but its best to leave it constantly on ok once fixed i spotted my noise margin is high soo...
can i report back when i have maintained a stable connection time in the routers gateway and have it reset i will post my stats.
We need to see 3 days + stable connection before a reset could be carried out
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
This is a customer to customer self help forum the only BT presence here are the forum moderators
We have Sky Multiroom one of which is in my dads room and he turns the sky box off when he goes to bed i have no idea why the box is connected to the phone line would this affect the line becoming unstable
part of the multiroom contract is that boxes must be connected to phone line - to check they are being used on same phone line/same property. you can disconnect after contract expires. sky box in your father's room must have a filter connected to the phone line unless you have a filtered master socket faceplate
does everything to the phone line have to be on 24/7 just the router to obtain a stable line how do i get my speed increased
just your router should be left connected 24/7 for best connection - recommended by BT but there are many on the forum who switch router off at night and on in morning without any problems
ok when the router has kept connected for the 3+ days that will indicate a stable line therefore hit the disconnect button instead of restarting hopefully that will show a rise in the connection speed??
should i click the disconnect in my home hub setting when the 3+ days have past and do NOT reset or restart can i comfirm please