Restrictions not lifted!!!

[Craigman]

I have seen this post here a lot. Now I am a victim too. Paid my late payment at 6am Saturday morning and now 50 hours later some phone calls to billing and technical support I still have no internet. I will phone again today and expect the same no faults are found the restrictions have been lifted, you just need to wait for the system to update. Witch I believed was 24 hours then was told it’s 48 hours for internet. But surprise still not working. Please help I need this to be able to work tomorrow. 

[Keith_Beddoe]

@Craigman 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

You would be better to call 0800 800 150 and see if they can help, although I suspect that the Bank Holiday is causing the delay.

[Craigman]

Yes I understand that and was hoping a moderator might be able to help. Obviously I have called that number a few times now and told just to wait for it to update. But now over 59 hours later and it still hasn’t “updated” I’m at the end of my fuse. But thank you for your reply. 

[Keith_Beddoe]

@Craigman 

Have you restarted the BT home hub?

[Craigman]

Yes more times than you can imagine. The technical support agreed there is no problems the restrictions have been lifted and I just needed to wait for the system to update which could take 48 hours. But now it’s been over 50 hours and still nothing.  I will call again but I know I will get the same answers. 

[Keith_Beddoe]

It possible that your payment has not processed yet and updated the billing system, owing to the non-banking days. Not sure if the process is automatic. I assume your phone is working, and has dial tone?

Is the home hub showing a normal blue light, indicating that its in sync?

[Craigman]

Yes the phone is working and the hub has the blue light. It all should be fine. I will now try another call to BT. 

[Keith_Beddoe]

 @Craigman 

What message are you seeing on your computer, is it possible you are just seeing a cached page, and not the normal home page?

I know these questions may seem obvious, but it not unknown for web browsers to fail to refresh the current page. I see you are using an iPhone at the moment, do you have another device you can try, which is connected to your home hub?

[Craigman]

I’ve used different browsers. I’ve been taken to by with a msg saying ur broadband is suspended as well as just a partial home page. Anyway I have called again and they say the order failed so they have started another order and I should be running in half an hour and the woman has promised to call me back in half hour to make sure all is working. So fingers crossed. 

[Craigman]

Also I run a net gear hub from the bt hub for better WiFi and I have no WiFi working either.