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Retrieving caller number when they have left a message

When someone leaves a message on my voicemail I receive a msg to let me know. I want to be able to retrieve the caller number when I listen to that message but nothing seems to work.


Message services from other providers I have used generally gave the number on pressing 5 while listening to the message. That doesn't seem to work with the BT voicemail service.


These calls do not appear in my call history.


Thanks for your help,



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