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Message 1 of 2

Return from Premium Mail



I've got a email address (as well as several sub email addresses) which I have had since we had our first telephone/broadband account with you many years ago.


We subsequently left BT but kept the email addresses as part of the BT Premium Email service, paying £1.60 a month.


A year ago we returned to BT for our telephone/broadband package and have just renewed our contract for next year.


Is it possible to make the old email address (and sub addresses) the one associated with our telephone/broadband account? It seems silly to be paying for BT Premium Mail when we now have a contract with BT.


I had spoken to one of your customer care team a couple of weeks ago about this (after going round the houses for the best part of an hour) who assured me that we would no longer need to pay the £1.60, but low and behold £1.60 was taken from our bank account this morning.


Any help on this would be appreciated.



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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Return from Premium Mail

It is possible to link your BT email address to a new account.


See Link


If the Customer Service Rep took an hour to explain this I doubt if he/she has managed to do it for you hence the continuing cost.


The BT Premium Email contact number is 0808 100 6778. They may be able to help.

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