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Newbie
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Message 1 of 2

Return from Premium Mail

Hi

 

I've got a btinternet.com email address (as well as several sub btinternet.com email addresses) which I have had since we had our first telephone/broadband account with you many years ago.

 

We subsequently left BT but kept the email addresses as part of the BT Premium Email service, paying £1.60 a month.

 

A year ago we returned to BT for our telephone/broadband package and have just renewed our contract for next year.

 

Is it possible to make the old email address (and sub addresses) the one associated with our telephone/broadband account? It seems silly to be paying for BT Premium Mail when we now have a contract with BT.

 

I had spoken to one of your customer care team a couple of weeks ago about this (after going round the houses for the best part of an hour) who assured me that we would no longer need to pay the £1.60, but low and behold £1.60 was taken from our bank account this morning.

 

Any help on this would be appreciated.

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Return from Premium Mail

It is possible to link your BT email address to a new account.

 

See Link

 

http://bt.custhelp.com/app/answers/detail/a_id/44864/~/can-i-link-my-existing-bt-mail-address-to-ano...

 

If the Customer Service Rep took an hour to explain this I doubt if he/she has managed to do it for you hence the continuing cost.

 

The BT Premium Email contact number is 0808 100 6778. They may be able to help.

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