Hi guys I have just cancelled my contract for bt tv, broadband and telephone line rental. I chose to cancel my contract early after being given the option to cancel without penalties due to rising prices.
Today, I have received a request from BT to return my equipment. Is this an instruction to do so, or is it to assist in recycling.
I had intended to carry on using the youview box as a freeview recorder.
Any advice would be appreciated.
It's a request to return the equipment for recycling. It's your choice whether or not to accept the offer.
I have also cancelled following the price changes however I had extended my contract already.
As my cancellation falls after the first 12 months contract for BT TV there were no request to return any equipment in the email I received from BT
If I had cancelled before the term I am pretty sure I would have been asked to return it