Returning BT equipment

[Angela6]

Hi, I was sent a filter by BT which it turns out I don't need. Do I have to pay to return it? 

Thank you 

Angela

[Keith_Beddoe]

---

@Angela6 wrote:

Hi, I was sent a filter by BT which it turns out I don't need. Do I have to pay to return it? 

Thank you 

Angela

---

Not if its just a microfilter, as it would cost more to return it, that its worth.

[gg30340]

See link about returning BT equipment.

Note it is dependent on when you received your equipment whether or not you have to return it to BT.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

[Angela6 · Accepted solution]

Thank you very much 

[pippincp]

@gg30340I don't think that applies to a DSL filter.🤣

@Angela6Keep hold of it you may need it in the future if you have connection problems.

[gg30340]

I am aware that it does not apply to filters but the bit about not going to the Post Office to return any equipment does apply.