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DGGAD
Beginner
336 Views
Message 1 of 3

Reward Card Amount incorrect and Cashback not received

I placed an Infinity order (FTTP) on 5 Jan, as a new customer. As the line was transferring to fibre from copper with another provider, the order was cancelled and re-processed. This was eventually rectified and the service is now up and running as of 7 March.

 

After calling the Order Management Team, I have received a prepaid card , but the amount on the card is £100, not the £125 stated when I placed the order. 

 

Also the £70 cashback I was expecting through Topcashback was declined because of the initial order's cancellation. 

 

I intended using the cashback to offset the Infinity connection cost and the openreach ADSL cancellation fee.

 

Can anyone help? 

 

 

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2 REPLIES 2
DavidM
Moderator
Moderator
321 Views
Message 2 of 3

Re: Reward Card Amount incorrect and Cashback not received

Hi @DGGAD and welcome.

 

I'm sorry you've received the incorrect rewards. I'll be able to help with this. Can you please drop me over an email with the details, including the cancelled order reference. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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DGGAD
Beginner
311 Views
Message 3 of 3

Re: Reward Card Amount incorrect and Cashback not received

Hi @DavidM

 

Information submitted.

 

Thanks for looking at this.

 

DGGAD

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