Reward Card Error

[PBux]

Hi,

When I try to claim my Reward Card I get the following error:

Is there anything I can do to resolve this?

Kidn regards,

Pbux

[DavidM]

Hi @PBux and welcome.

Sorry you're having trouble claiming your reward. Have the orders closed and the services been connected?

Cheers

David

[PBux]

Hi,

No the service is connected on Thursday. 

Shall I wait and retry after?

[jodiemoran92]

Hi I'm also having the same issue and my broadband has been connected since 9th August.

[DavidM]

Hi @PBux ,

It usually takes up to 14 days after activation before the reward can be claimed. If it doesn't appear in that time get back to me and I'll look into it for you.

Cheers

David

[DavidM]

Hi @jodiemoran92 and welcome.

Sorry you're not seeing the reward. I'll be happy to take a look at that for you. I'll drop you a private message now so you can get in touch.

Cheers

David