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martynhsutton
Aspiring Contributor
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Message 1 of 10

Reward Card & Acces

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I have recieved an email stating my reward card is avaiable, but since when i access my accout it say Something went wrong

i spent 0ver an hour a couple of days ago trying to rectify this, currently i have no access to my billing account and my reward card from January still hasnt arrived, Customer service just keeps getting worse.

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9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Reward Card & Acces

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DanielS
Moderator
Moderator
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Message 3 of 10

Re: Reward Card & Acces

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Hi @martynhsutton,

 

I'm sorry to hear that you haven't received your card and that there's an issue with your MyBT. We can look into it for you. To reach us, click on my user name and then on contact the mods. We'll need to get in touch with two different teams so it could take us a bit of time to get back to you.

 

Thanks

 

DanielS

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JohnC2
Moderator
Moderator
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Message 4 of 10

Re: Reward Card & Acces

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Hi @martynhsutton The bt.com team believe they have fixed the error with accessing your online account. Please will you check and post back to let me know if you are able to access now ok or not.

 

Thanks

John

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JohnC2
Moderator
Moderator
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Message 5 of 10

Re: Reward Card & Acces

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Hi @martynhsutton Further to our conversation on Friday I can confirm the voucher has been arranged for you. Have you had time to check yet if you are able to log into your online account?

 

Cheers

John

 

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martynhsutton
Aspiring Contributor
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Message 6 of 10

Re: Reward Card & Acces

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Hi John

 

yes, checked over the weekend, acces all working thank you

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JohnC2
Moderator
Moderator
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Message 7 of 10

Re: Reward Card & Acces

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Hi @martynhsutton Thanks for checking that and good to hear that it's working now. As I have manually arranged the voucher for you please post back when you receive it or if it's not received let me know after the 28 days has passed and I will chase again.

 

Cheers

John

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JohnC2
Moderator
Moderator
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Message 8 of 10

Re: Reward Card & Acces

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Hi @martynhsutton I just wanted to check if you have received your Reward Card. Post back and let me know.

 

Cheers

John

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martynhsutton
Aspiring Contributor
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Message 9 of 10

Re: Reward Card & Acces

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Hi John yes thanks came end of last week
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JohnC2
Moderator
Moderator
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Message 10 of 10

Re: Reward Card & Acces

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Hi @martynhsutton Thanks for posting back and glad you have received the card now.

 

Cheers

John

 

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