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jsp21c
Aspiring Contributor
404 Views
Message 1 of 5

Reward Card is not value it claimed to be when I bought Infinity 4

I placed an order for BT Infinity 4 on 07/04/2017, at the time I placed the order there was a £120 reward card on offer.

 

*******Edited by mod******

 

Due to a fault on the new fibre network the ONT wasn't installed until 06/07/2017 and today I have seen the guide to claiming my reward on this forum and duely claimed what I expected to be a £120 card.

My claim was successful but I've just had an email saying a £75 reward card should arrive within 30 days. 

There was a £120 card on offer when I placed the order, not a £75 card, where's the rest?

BT is misleading its customers.

Capture BT Rewards Email 75.JPG

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4 REPLIES 4
DavidM
Moderator
Moderator
385 Views
Message 2 of 5

Re: Reward Card is not value it claimed to be when I bought Infinity 4

Hi @jsp21c and welcome.

 

I've edited your post to remove the reference number. Was the original order cancelled? Did you claim using the original order reference number?

 

Cheers

 

David

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jsp21c
Aspiring Contributor
382 Views
Message 3 of 5

Re: Reward Card is not value it claimed to be when I bought Infinity 4

Hi thanks for replying, no the original order was not cancelled, the order is still clearly shown on my account page.

I folowed a link to rewards from this forum, the page said I had a rewards card but it didn't specify the amount so when I received the confirmation email it said £75 which is not the £120 I signed up to.

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DavidM
Moderator
Moderator
371 Views
Message 4 of 5

Re: Reward Card is not value it claimed to be when I bought Infinity 4

Thanks for getting back @jsp21c.

 

We'll need to take a closer look at this for you so can you please drop me over an email with the details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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KJPGSWEEP
Beginner
340 Views
Message 5 of 5

Re: Reward Card is not value it claimed to be when I bought Infinity 4

Please help me with finding out why I have only had a £75 reward card processed when it's not what I signed up for!
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