I placed an order for BT Infinity 4 on 07/04/2017, at the time I placed the order there was a £120 reward card on offer.
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Due to a fault on the new fibre network the ONT wasn't installed until 06/07/2017 and today I have seen the guide to claiming my reward on this forum and duely claimed what I expected to be a £120 card.
My claim was successful but I've just had an email saying a £75 reward card should arrive within 30 days.
There was a £120 card on offer when I placed the order, not a £75 card, where's the rest?
BT is misleading its customers.
Hi thanks for replying, no the original order was not cancelled, the order is still clearly shown on my account page.
I folowed a link to rewards from this forum, the page said I had a rewards card but it didn't specify the amount so when I received the confirmation email it said £75 which is not the £120 I signed up to.
Thanks for getting back @jsp21c.
We'll need to take a closer look at this for you so can you please drop me over an email with the details? You'll get the contact the moderators link in my profile.