Reward Card not arrived

[AbbieStrickland]

Hi all, 

I received an email from BT on 15/12/20 saying that my £100 reward card had been sent out and could take up to 30 days to be received (I signed up to BT in November)

It is now the 22/02/21 and I still haven't received this. Has anyone else had this issue and is there an easy way to get this sorted as I used the email address on the website and they said they cannot help. 

Thanks in advance.

[StuartH]

Hi @AbbieStrickland 

Welcome to the community. I'm sorry you haven't received your reward card yet.

I can chase this up for you. I have sent you a private message asking for some more details.

Thanks

Stuart

[RobbieMac]

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@AbbieStrickland wrote:

Hi all, 

I received an email from BT on 15/12/20 saying that my £100 reward card had been sent out and could take up to 30 days to be received (I signed up to BT in November)

It is now the 22/02/21 and I still haven't received this. Has anyone else had this issue and is there an easy way to get this sorted as I used the email address on the website and they said they cannot help. 

Thanks in advance.

---

Hi @AbbieStrickland 

Thanks for getting in touch.

I tried calling you earlier and I have sent you a private message.

Cheers,

Robbie

[RobbieMac · Accepted solution]

Hi @AbbieStrickland 

Thanks for taking the time to chat with me this morning.

I'm pleased that I was able to help get your reward card processed.  I'm sorry for the time this has taken.

As the card is on route now there isn't anything further I need to do from here.  I'll go ahead and close this off, as agreed.

All the best,

Robbie