Hi, I signed up to BT Fibre Broadband on 21st November 2019, main reason for going with BT was because they were offering a £120 Pre Paid card reward. However, since the service went live, i checked the reward page and it said "no reward available". I then spoke to the online chat service who said it had now been processed and to wait 30 days. It is has been well over 30 days now and still nothing.
Seems like a complete conn to me as there appears to be hundreds of people experiencing the same thing.