Reward Card not received :-(

[Anthony2]

Hi, I signed up to BT Fibre Broadband on 21st November 2019, main reason for going with BT was because they were offering a £120 Pre Paid card reward.  However, since the service went live, i checked the reward page and it said "no reward available".  I then spoke to the online chat service who said it had now been processed and to wait 30 days. It is has been well over 30 days now and still nothing.  

Seems like a complete conn to me as there appears to be hundreds of people experiencing the same thing.

[Keith_Beddoe]

@Anthony2 

Was it this offer, and did you sign up online?

From 15.11.19 until 21.11.19 new to BT customers are eligible for a £70 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Essential Package, £100 Reward Card when ordering a Superfast Fibre Package, £120 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £120 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.