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Beginner
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Message 1 of 2

Reward Card

I wonder if anyone would be able to help me. I have recently had broadband installed (17th October 2016) and received an offer of a £125 Pre-Paid Mastercard with my order. When I try to claim my card it says "Your broadband order qualifies for a reward. Your order is still in progress, but once it’s complete you can claim your reward. Then there is a link next to it saying track order and when I click it it says the order number is closed.

Many thanks in advance.
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1 REPLY 1
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Moderator
Moderator
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Message 2 of 2

Re: Reward Card

Hi @DomG

 

Welcome to the forum and thanks for posting!

 

Sorry for the problems you're having claiming your £125 pre paid Mastercard.  I see you've mentioned that your broadband was installed on 17th October so the order really should have closed off by now.

 

Send us over your details and we'll check this out.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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