Reward card

[Lizwatson]

Ordered package 29/1 activated 5/2 promised able to claim £80 reward card 22/2 being giving run around by BT online chat and card services say BT technical problem can anyone help thanks

[Keith_Beddoe]

@Lizwatson 

There was no reward offered on that date.

https://www.bt.com/manage/bt-reward-card/

• From 31.01.20 until 06.02.20 new to BT customers are eligible for a £100 Reward Card when ordering a Superfast Fibre 2 Unlimited, Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.
• From 10.01.20 until 16.01.20 new to BT customers are eligible for a £70 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £90 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.

[Lizwatson]

Hi Keith It was on uswitch web site that diverted u to bt.com if that helps thanks

[Keith_Beddoe]

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@Lizwatson wrote:
Hi Keith It was on uswitch web site that diverted u to bt.com if that helps thanks

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Affiliate links can be out of date. Usually once you are directed to the BT website, you would see whether the promotion is still valid  before you place the order.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[Lizwatson]

Ok thanks 3 bt customer advisors have assured me I will get reward thank u for ur help

[NeilO]

Hi @Lizwatson welcome to the community and thanks for posting, I'll send you a private message so you can get in touch with the moderation team if you need any help claiming your reward card.

[Lizwatson · Accepted solution]

Thank you

[BILL16WEST]

I also signed up to B.T. broadband with the offer of a £80.00 reward card after my broadband had been activated on Feb 20th 2020 I waited for the required period for the broadband to be up running before applying for as promised in my deal £80.00 reward card. With no mention of it in my account I proceeded to contact B.T. which is a total nightmare they said they had found the problem and it would be sorted within 5 days which it wasn't phoned again waiting over 30 minutes for reply and I updated my enquiry into a complaint it was stated that it would be fast tracked and they would get in touch which has you have guessed has not happened. With B.T. having broken their part of the two year contract my next steps are to leave B.T. and apply for compensation after what I would call all the agrevation caused. 

[Matt-S]

Hi @BILL16WEST,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear about the delay in getting your Reward Card sent out to you.

If you would like the MOD team can take a look into this for you?

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

[Kstallard]

Hi, I have exactly the same problem. I did an online chat with BT who told me to contact the reward card issuing company. They passed me to another team who said I needed to speak to BT. Rang BT, they said because I went through Quidco switch I had to go to Quidco. Quidco have said no it’s for BT... help! I am so so frustrated that no one will take responsibility for what was advertised to me and therefore purchased. I only went with BT because of the £80 reward card and feel incredibly let down.