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Pamc1
Beginner

on ‎18-02-2021 7h31

555 Views
Message 1 of 4

Reward card

I ordered BT broadband on 10/11/20 and was connected 24/11/20   I am having difficulty claiming my £100 reward card. I would be grateful for any help. 

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3 REPLIES 3
RobbieMac
Moderator
Moderator

on ‎18-02-2021 9h18

544 Views
Message 2 of 4

Re: Reward card

Hi @Pamc1 

Welcome to the BT Community and thanks for your post!

I'm sorry for the problems you're having claiming for your reward card.  Can you log in here and let me know what it shows? -->  Log in to My Rewards

Cheers,

Robbie

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Pamc1
Beginner

on ‎18-02-2021 10h56

532 Views
Message 3 of 4

Re: Reward card

It’s says  sorry we can’t bring up your details at the moment please try again later 

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RobbieMac
Moderator
Moderator

on ‎18-02-2021 12h24

522 Views
Message 4 of 4

Re: Reward card

Thanks for trying that @Pamc1 

I'm sorry you're getting that message when trying to raise the claim for your reward card.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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