Got back in touch with B.T. with the determination needed to try and get answers I was passed from one dept to another and would add that I was prepared to sit on the phone all day if need be. I was promised that the issue would be solved in five days but that was the same promise given to me five days ago it was found that message went to the wrong Dept within BT. The £80.00reward card was not the only factor in my choice to choose BT but the speed of the broadband package and on a fixed priced term the £80.00 reward was the incentive which finally made me choose so yes in principle if I do not receive that agreed reward as far as I am concerned BT has not honoured their part of the deal and I will leave.
Hi @Kstallard and @BILL16WEST sorry that you have not been able to get your reward card. I'll send you a Private Message with details on how to contact the Mod team and we'll chase these up for you. We are very busy at the moment so it will take longer than usual for us to get back in touch.