Reward missing from claim site

[GAVtheRAV]

Hello

I ordered a Superfast Fibre Package on 22nd December 2019 during the offer period for an £80 reward card.

When I go on the BT rewards page there is no reward showing as available. Can someone advise on how to claim my reward card?

For reference the applicable offer is:
"From 13.12.19 until 23.12.19 new to BT customers are eligible for a £60 Reward Card when ordering a Broadband Unlimited Package, £60 Reward Card when ordering a Superfast Fibre Essential Package, £80 Reward Card when ordering a Superfast Fibre Package, £110 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £110 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded"

Thanks
Gavin

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[Matt-S]

Hi @GAVtheRAV,

Welcome to the Community and thanks for taking the time to post.

I'm sorry that you have been unable to claim your Reward Card.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

[Matt-S · Accepted solution]

Hi @GAVtheRAV,

Thanks for taking the time to send in your account information. Sorry about the delay in getting back to you, we are really busy at the moment.

I have claimed your £80 Reward Card and this card will be with you with 30 days.

Sorry once again that you were unable to claim the card using our online process.

Any questions please let me know.

Matt

[GAVtheRAV]

Excellent. Thanks Matt