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twedledee
Contributor
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Message 1 of 6

Ridiculous Wifi Buffering, and general slowness [BT Infininty 2]

I've had BT infinity for about 2 weeks now, while I am getting a nice 6.5MBps down (not the 70-80 advertised) the general browsing speeds are poor. And especially bad on wifi.

 

I get lots of hanging on my iphones and ipad, even something as simply as refreshing the email inbox presents a spinning circle for 5-10 seconds. Come on.

 

Watching youtube with breakfast this morning I was getting buffering on a 5 minute video! Also all youtube videos are defaulting to the worst possible quality (not even 480p), which indicates the wifi speed is dreadful. I should not be having buffering issues on infinity 2. My old 17mb internet handled Youtube fine.

 

I even resorted to changing the DNS things on the devices to googles 8.8.8.8. I ran a thing on my PC [I'm wired on my computer] to detirmine the best DNS possible which I did. PC speed is fine, but still not as good as I would like. The DNS changes on the devices didn't really change anything.


What gives? I enquired about my general download speed 2 weeks ago (I assumed 7MBs/8Mbs down was what I would be getting). So i've done all of the socket tests and etc etc.

 

Please help 🙂

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5 REPLIES 5
ray_dorset
Distinguished Guru
865 Views
Message 2 of 6

Re: Ridiculous Wifi Buffering, and general slowness [BT Infininty 2]

Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home

Please miss out any data you don't want to post

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Ridiculous Wifi Buffering, and general slowness [BT Infininty 2]


@twedledee wrote:

I've had BT infinity for about 2 weeks now, while I am getting a nice 6.5MBps down (not the 70-80 advertised) the 

Please help 🙂


6.5MB/s (Megabytes Per Second) corresponds to 52Mbs (52 Megabits per Second), which is not too bad for a wireless connection.

You are unlikely to get the full 70-80 Mbs over wireless.

 

See https://www.google.co.uk/#q=megabyte+to+megabits+converter

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twedledee
Contributor
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Message 4 of 6

Re: Ridiculous Wifi Buffering, and general slowness [BT Infininty 2]

Sorry that speed was for my PC's hard wired connection.

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john46
Distinguished Sage
822 Views
Message 5 of 6

Re: Ridiculous Wifi Buffering, and general slowness [BT Infininty 2]

can you please run the further diagnostics part of the BT speedtest with a wired connectionand post the results

http://speedtest.btwholesale.com/
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gg30340
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Ridiculous Wifi Buffering, and general slowness [BT Infininty 2]

Have you checked that "Smart Set Up" is turned off on the Homehub?

 

See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

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