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Message 11 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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How do you get the other premium channels? Other package offers 25 premium, UHD offers 47 premium channels

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Message 12 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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The 38Mbps relates to the maximum speed you can obtain on Infinity 1 for general internet IP data on PC's and other devices.

The multicast IPTV data is treated differently and it seems that BT can allow the BT TV box to make use of higher speeds if necessary even on an Infinity 1 connection (assuming the line can support higher speeds).

Has it made BT's already complicated offerings even more confusing? Yep!

What happens when BT launch additional UHD channels and customers want to view/record two simultaneously? Suddenly 44Mbps looks nowhere near enough.
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Message 13 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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There are 25 extra entertainment channels and also extra Kids and BT Sport channels. There are also additional Sky Movies and Sports channels available.

See this page and the link on it about different packages

http://bt.custhelp.com/app/answers/detail/a_id/46017/~/what-channels-are-available-on-bt-tv%3F
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Message 14 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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TV Entertainment Max is pretty much the same as TV Entertainment UHD but without the UHD box and BT Sport UHD. It's also £5 cheaper after any initial offer period.
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Message 15 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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@celt-martin
You seem to have missed something. Every single channel is available to all users except UHD which has nothing in it that isn't also broadcast on HD.


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Message 16 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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The 47 channels is a bit confusing for new customers though as I think it comes from

25 entertainment SD channels

13 entertainment HD versions of some of those entertainment SD channels

9 kids SD channels

 

and doesn't take into account the

BT Sport SD channels

BT Sport Extra SD channels

BT Sport HD channels

BT Sport Extra HD channels

BT Sport UHD channel

 

and certainly doesn't take into account the extra cost

Sky Sports SD channels

Sky Movies SD channels

 

 

Note that BT Sport has to be ordered separately as it has it's own contract and pricing structure.

Note that the HD Extra included in Max and UHD packages will automatically give BT Sport HD channels as well if BT Sport is ordered.

Note that the entertainment HD and BT sport HD channels can also be added to lower packages that don't include them by default with the HD Extra add-on for £4.

Note that for a Starter or Essential package with no included entertainment channels the BT Sport HD add-on can still be added for £4. 

Note that the Starter entertainment package comes with only 20 entertainment channels.

Note that the AMC entertainment channel will definitely also be launching soon. Some others are also being hinted at on the forum.

Note that the kids SD channels can be added to lower packages with the £3 Kids Extra add-on.

Note that Eurosport channels are part of the entertainment channels.

 

It's that simple!  Smiley LOL

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Message 17 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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If you read my issue - when you take the lesser package and add on the 'extras' to get to the same channels - without UHD - it costs more than the UHD package - advertising one item, then during ordering changing it and adding on the extras costing more money is a con - pure and simple

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Message 18 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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But the £15 TV Entertainment Max package doesn't need the extras adding on. As I said it's the same as the TV Entertainment Ultra package but without the UHD element. You get one channel less, namely BT Sport UHD, and the non-UHD box.

 

Other packages below TV Entertainment Max (Plus, Starter, Essential) are designed for those that don't want the full set of Entertainment, Kids, Sport channels so can just pay for what they want.

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Message 19 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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Unless I am missing something, where is the £15 max package - there is a basic, a £10 and a £15 UHD - if you pick the £10 and buy the add ons you go past the £15

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Message 20 of 31

Re: Ridiculous - try and buy 38mb offer with Ultra HD and get told you need 44mb

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Ah, I now see where your confusion is coming from. They do seem to have removed the TV Entertainment Max from the standard web sales pages. It was there last time I looked!

 

BT do have a habit of not always showing all the possible packages/combinations on the web sales pages. They often push just certain products via the web site.

 

The other possibility of course is that they have now stopped selling new subscriptions to TV Entertainment Max? However, it's still listed in the latest tariff guide on page 46 as available (not greyed out) for £15, so possibly can still be ordered over the phone? The help pages tell what it consists of.

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